General & Brand
What sets Lavish Touch apart from standard tableware?
Lavish Touch curates premium tableware and dining pieces selected for expressive design, considered finishing, balance, and lasting visual appeal.
What materials are used in Lavish Touch products?
Materials vary by product and collection. Always review the specifications on the individual product page for the most accurate material, finish, and care information.
Are Lavish Touch products suitable for daily use and special events?
Yes. Our collections include pieces suited to everyday dining as well as more formal gatherings. Follow the care instructions provided for each item.
Where are Lavish Touch products designed?
Lavish Touch works with selected creative and fulfillment partners to curate distinctive designs for the collection.
Ordering & Payments
Which payment methods do you accept?
Available payment methods are shown securely at checkout and may include major credit or debit cards and supported digital payment methods.
What currency are prices listed in?
Prices are displayed and processed in United States Dollars (USD), unless otherwise shown at checkout.
Can I modify or cancel an order?
Contact support within one hour of purchase. Once an order enters fulfillment, modification or cancellation may no longer be possible.
How do you prevent fraudulent transactions?
Transactions may be reviewed using automated risk tools and manual verification. Suspicious orders can be delayed or canceled to protect customers and payment account holders.
Shipping & Fulfillment
How are orders processed and fulfilled?
Orders are verified within 1–3 business days and fulfilled in partnership with CJ Dropshipping using trackable delivery services.
How long does standard shipping take?
Standard delivery is estimated at 7–15 business days after dispatch, depending on destination and local logistics.
Will I receive a tracking number?
Yes. A shipping confirmation email with tracking information is sent after dispatch.
What if my shipping address is incorrect?
Contact support immediately. Lavish Touch cannot accept responsibility for delays or losses caused by incomplete or inaccurate checkout information.
Returns, Refunds & Care
What is the return window?
Return or exchange requests must be submitted within 15 calendar days of confirmed delivery.
Why is an unboxing video required?
A continuous, unedited video helps verify the package and product condition on arrival and supports a fair quality review.
What condition must returned items be in?
Items must be unused, undamaged, free of scratches or wear, and retained in their original packaging with seals intact.
How long do approved refunds take?
Approved refunds are returned to the original payment method within 5–7 business days. Original shipping fees are non-refundable.
Product Care & Maintenance
Are Lavish Touch products dishwasher safe?
Care requirements vary by material and finish. Follow the individual product instructions; where no instructions are provided, gentle hand washing and immediate drying are recommended.
How should I store pieces to prevent scratching?
Store items in a clean, dry area using lined compartments, protective dividers, or the original packaging to reduce surface friction.
What should I avoid when cleaning?
Avoid abrasive pads, steel wool, and harsh bleach-based detergents that may scratch or degrade surfaces.
Will the finish tarnish or rust?
Performance varies by material, finish, environment, and care. Following the product-specific instructions will help preserve appearance and durability.